Returns & Exchanges

At SOFGEL, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a 30-day window for returns and exchanges on items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Log into your SOFGEL account and visit the order history section to select the items you wish to return and receive a return authorization number.

• 2.
  Prepare the Package

  Carefully pack the unused products in their original packaging, ensuring all safety seals are intact to qualify for a full refund.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.